Privacy Policy

This privacy policy explains how CAPSZN (“we”, “us”) collects, uses and protects your personal data when you visit capszn.com or place an order with us. We comply with the EU General Data Protection Regulation (GDPR).

DATA WE COLLECT

When you browse, order or contact us we may process: name, shipping and billing address, e-mail address, order details, payment confirmation (we never see full card data), IP address, device and browser info, and pages visited on our site.

COOKIES AND TRACKING

We use strictly necessary cookies to run the store and optional analytics and marketing cookies (for example Shopify analytics, Meta and TikTok pixels) only after you give consent via our cookie banner. You can withdraw consent at any time by clearing cookies or using your browser settings.

HOW WE USE YOUR DATA

We use your data to process and ship your order, answer your questions, prevent fraud, run the checkout and our store, send you the newsletter if you opted in, and measure basic store performance.

LEGAL BASIS

We process your data based on contract performance (Art. 6 (1) b GDPR) for orders, legitimate interest (Art. 6 (1) f GDPR) for fraud prevention and basic analytics, and consent (Art. 6 (1) a GDPR) for marketing cookies and the newsletter.

SHARING YOUR DATA

We share data only with processors we need to run the shop: Shopify (store and checkout), our payment providers, shipping carriers, and e-mail and analytics providers. All processors are bound by data processing agreements. We do not sell your data.

RETENTION

We keep order data for as long as legally required (generally up to 10 years for tax and commercial law). Contact messages are deleted once the request is resolved. Newsletter data stays until you unsubscribe.

YOUR RIGHTS

You have the right to access, correct, delete or restrict your data, to data portability, and to object to processing. You can also lodge a complaint with a supervisory authority. To exercise any right write to info@capszn.com.

SECURITY

Our store runs over HTTPS. Payment data is handled by PCI-compliant providers and never stored on our servers.

CHANGES TO THIS POLICY

We may update this policy to reflect changes to our store or the law. The latest version is always available on this page.